JF
Johan F
1 reviews | Active since Jan 2022
11 Apr 2022, 07:54
Promo team is understaffed or mismanaged
cant believe I have been waiting since 23 FEB 2022 for the tablet that I was supposed to get with my S21 FE, I have called them 4 times and every single time they promise they will send a confirmation email but nothing.
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Replies (2)
Samsung South Africa's replyOfficial
11 Apr 2022, 08:46Good morning Johan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply11 Apr 2022, 08:46
Official
Good morning Johan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
11 Apr 2022, 09:52Thank you for reaching out to us,
Please accept our deepest apologies for the delay in your service. We have faced a delay with the production. However, our Fulfillment department is working on getting the matter resolved. We want to reassure you, that you will receive your gift as soon as possible.
Thank you for your patience and understanding.
Please accept our deepest apologies for the delay in your service. We have faced a delay with the production. However, our Fulfillment department is working on getting the matter resolved. We want to reassure you, that you will receive your gift as soon as possible.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply11 Apr 2022, 09:52
Official
Thank you for reaching out to us,
Please accept our deepest apologies for the delay in your service. We have faced a delay with the production. However, our Fulfillment department is working on getting the matter resolved. We want to reassure you, that you will receive your gift as soon as possible.
Thank you for your patience and understanding.
Please accept our deepest apologies for the delay in your service. We have faced a delay with the production. However, our Fulfillment department is working on getting the matter resolved. We want to reassure you, that you will receive your gift as soon as possible.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM