Promo and support frustration

In December I bought my Note 20 Ultra and submitted a "claim" for the free 32" inch TV promotion with all requested documentation supp****. By 6 January I still did not receive any feedback so queried the status using the online chat support. The consultant then told me the claim was rejected due to the TV license not being on my name, but if I send my marriage certificate then it'll be fine as the license is on my wife's name. I sent that through and asked whether anything else was required. No feedback. From then to 8 Feb I sent 3 or 4 emails asking for feedback without getting any feedback. On 15 Feb I called support where I was told it's still rejected and that the previous information I was given was incorrect and that the license HAS to be on my name. I asked for this to be escalated as legally a household only requires 1 TV license and I don't see the reasoning behind having to get a second TV license for this claim. I emailed and got the same default response that the TV license has to be on my name. I now see that the "escalation email" I was given is the standard support email. This is now more than 2 and half months. Could I please get some feedback on what my options are?