JH
Jacques H
1 reviews | Active since Dec 2011
20 Mar 2015, 20:56
Promises promises
After previous complaint and rejection of replacement washing machine, I received a call from Samsung SA on Wednesday 18/03/2915 informing me that replacment parts were ordered and it will be delivered to technician on 19/03/2015 for instalation on no later than 19/03/2915. It's now already 20/03/2015 and I haven't even received a call from the technician to make an appiontment. 4 weeks and counting without a washing machine!!!
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Samsung South Africa's replyOfficial
23 Mar 2015, 08:22Hello jahavenga,
We have noted your concern, thank you for bringing this matter to our attention.
We will check with our service centre and and revert back to you with feedback with regards to your complaint.
We sincerely apologise for the lack of service you have received thus far.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We will check with our service centre and and revert back to you with feedback with regards to your complaint.
We sincerely apologise for the lack of service you have received thus far.
Kind regards
Samsung SA
Samsung South Africa's reply23 Mar 2015, 08:22
Official
Hello jahavenga,
We have noted your concern, thank you for bringing this matter to our attention.
We will check with our service centre and and revert back to you with feedback with regards to your complaint.
We sincerely apologise for the lack of service you have received thus far.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We will check with our service centre and and revert back to you with feedback with regards to your complaint.
We sincerely apologise for the lack of service you have received thus far.
Kind regards
Samsung SA