Promises not fulfilled

Item: Samsung South Africa
Rating: 1
Author: Ashiel R

I have pre ordered the Samsung note 20 ultra.. claimed my R4000 voucher on the 26th of August and heard nothing except the matter is being escalated... about 2 weeks ago I got a call to say that my IMEI number didn't match the IMEI number on the invoice.

I sent my proof of payment and pictures of my box and screenshots of the IMEI numbers on my device itself...

I have also been told on multiple occasions and have it in an email that the claim has been accepted but I am still not getting the voucher.

This is really ridiculous and very disappointing given the fact that I have purchased a R37k phone.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

05 Oct 2020, 13:22

Good day Ashiel

Thank you for choosing Samsung Electronics South Africa.

Please note that your claim has been accepted and you will be getting your voucher, Samsung would like to apologise for the delay but our promotion team are working tirelessly to ensure you receive your gift.

Samsung does apologise for the delay.

Regards
SamsungZA
LZ

Samsung South Africa's reply05 Oct 2020, 13:22

Official

Ashiel R's updateReviewer Update

05 Oct 2020, 13:33

That's great, but I have been getting the same response for a long time now. I would like to know when I'm getting the voucher code

Ashiel R's update05 Oct 2020, 13:33

Reviewer Update

That's great, but I have been getting the same response for a long time now. I would like to know when I'm getting the voucher code

Ashiel R's updateReviewer Update

14 Oct 2020, 14:21

9 days later and i am still waiting for my voucher!!!

Ashiel R's update14 Oct 2020, 14:21

Reviewer Update

9 days later and i am still waiting for my voucher!!!