kK
kmankga K

1 reviews | Active since Sept 2016

13 Aug 2018, 11:36

Professionalism and lack of non service delivery

Hi

I’m not impressed with your pretoria appliance workshop.

My oven was supposed to be fixed over 2 months ago. The centre was quick to ask if I am accepting the quote and when I would make payment.

Subsequent to making payment I have gotten no response from them. I have to always be checking up to find out what’s the delay.

To date I have answer as to when my oven will be fixed

Please fix the professionalism and service deliver of this centre!

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Aug 2018, 07:09
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP