Product should be discontinued

I am really disappointed that Samsung is aware of this issue and has not discontinued the product since there is nothing they can do about it.

I reported this problem also to Makro and to my disbelief I was asked a million times if the TV is still inside a box. How could I have known this if it was not taken out of the box and plugged in?

Good day,

Makro team also told me they are sending a technician to assist but instead they told Samsung that I requested them to come collect the TV for repairs which is not true. The Samsung came asking me to sign that the screen cracked which is not true. The TV is not even 2 months old and was unboxed last week and arrived the way it is.

Millions of people have experienced the same problem and i don't understand why this product is still on the shelves especially since noone is prepared to take accountability for it.