EJ
Eugene J

1 reviews | Active since Apr 2017

21 Apr 2017, 13:06

product - Samsung Z2 Tizen

<p>i bought a Samsung Z2 Tizen last year December it was a present. till today i am having problems with this problem. On the first problem the phone was freezing and the Watsapp pre-loaded applicatoon was giving me a problem. the phone has been back and fourth to Samsaung Gateway Durban for the last 3 months evenually they replaced the phone with a brand new one and after its first charge the phone is now heating up. I do not want the same seeing there are some many issues with this model. please advise alternately.</p> <p> </p> <p>store reference no : 02329</p> <p> </p> <p>Regards</p> <p>Eugene James</p> <p> ********** 72</p> **********

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply21 Apr 2017, 15:18
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

Samsung South Africa
Samsung South Africa's reply21 Apr 2017, 15:19
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.