PRODUCT RUSTING AND NOT COVERED, EVEN WITH THE 10 YEAR CERAMIC INTERIOR ON MIR***AVES

Purchased a Samsung 55L Electronic Microwave on 28.07.2019 from Makro.

Noticed that the microwave door came loose in June and that the microwave was rusting on the inside mind you that the only reason i purchased this microwave was because it has a 10year warranty on the ceramic inside which means to the consumer that this is an excellent product and will not rust within the 10year period, Little did i know that not even a year has passed and the microwave is already rusting.

Microwave was dropped off at Makro Amanzimtoti on 07.06.20 and i was informed that the assessment will take 21 working days to be finalised and an outcome provided. Phoned on the 3rd July to check the status as it was already 20 working days that passed and i was informed that a request was done to Samsung on the 2nd July a day before for a credit to be passed. i was the informed that due to COVID19 Makro staff are working on rotational basis and that the person handling my return will only be back on the 08/07/20, i had no problem with this. Now 21 working days have passed and Samsung says that they will repair the door and not cover the rust, How is this possible, What kind of customer service is this, what is the purpose of the 10 year warranty on the ceramic interior that samsung suppose to uphold,

How do i trust Samsung and recommend or even buy a product again from them.

Their service is shocking, Seems like all they care about its the initial sale and nothing about aftersales,

I will telling everyone that i meet about the terrible product and service i received from Samsung and Makro. When a product is purchased as a consumer we do not expect the product to break and go without that product in our homes. The reason for the product is because its essential product.