Product in since 13/3 and still no response

<p>My Samsung Microwave was submitted for a repair via Hirsch's Strubens Valley. It's a top of the line microwave, the MC456TBRCSR/FA 45l. We purchased this in Oc tober 2014. In September 2016 the magnetron was replaced. But only 5 months later on 13 March 2017 this was taken in to Hirsch's again. I have called them numerous times (Inv 443313) but they say they can't get info from SAMSUNG. </p> <p>I am confused as to why such a high level product would fail again just 5 months after it's last repair, and also why it's taking so long to get it sorted out. </p> <p>I always thought SAMSUNG meant quality. This time the product and service are being questioned.</p>