Product faulty and the service department cant fix

RE: sent an email to [Email Removed] as below and did not get a response !<br> <br> I also phoned Samsung and explained my problem and that I needed it repaired desperately by this weekend and still I wait !!<br> <br> To whom it may concern,<br> <br> I have a Samsung dishwasher that does not wash my dishes effectively.<br> <br> I had a Defy before and was very happy and NOW REGRET changing to Samsung.<br> <br> A technician from M.M. All Electronics came out last week.<br> <br> They firstly cancelled the appointment with me twice then the next occasion did not even pitch, with not even a phone call explaining !<br> <br> Out of the blue they just arrived after 18:00 in the evening !!<br> <br> Firstly, their service was less than acceptable.<br> Secondly, this is causing me a great deal of disruption and inconvenience. <br> <br> Please note:<br> a. I need this repaired on the next visit once and for all.<br> b. If it is not, I require to be refunded the money spent on the machine so that I can purchase a Defy.<br> c. Must be repaired today !!<br> <br> The item is under guarantee as it was purchased on the 03.06.15.<br> Details as follows:<br> P Hannah<br> 19 River Road Randpark<br> Model: DW-FN310T/XFA<br> Serial: B00RG9MFA00671E <br> <br> Regards<br> <br> Patrick Hannah<br> ***<br>