HS
Herrmann S
1 reviews | Active since Feb 2015
04 Feb 2015, 08:26
Product/component life
I had two Samsung products of which one packed up a week ago {40\LED TV} the other is still working which is a washing machine of which the control panel and the water inlet solenoid has packed which I replaced myself (still working). I took the TV to a Samsung repair workshop in Pretoria East where I paid R250.00 for strip and quote (and s****) they phoned me yesterday to inform me that Samsung does not make the component anymore that has packed up (TV four years old). All failures happen outside of warranty.<br> <br> If Samsung want to own more market shares they will have to improve the quality on there components.<br> <br> Last time that I will buy any Samsung product even the last one in store.<br> "
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Replies (1)Samsung South Africa's replyOfficial
04 Feb 2015, 08:56Hello herrmann,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
Samsung South Africa's reply04 Feb 2015, 08:56
Official
Hello herrmann,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
