Problematic Samsung DW60M5060FS washing machine

To Whom It May Concern We bought a Samsung DW60M5060FS washing machine in May 2018 and it came with a warranty of 2 years. After 10 months we started to experience the first problems. During the warranty period it broke two more times. Every time it just worked for a couple of months. When it broke the 3rd time we asked for the machine to be replaced.

Samsung's response was that they cant replace it as it need to break a couple more times before they can replace it. Can you believe that. Needless to say it broke again but this time it was outside the warranty period. So we played into their hands as now they want to take the stand that we don't have a case because it is outside the warranty period.

After numerous phone calls during warranty and post warranty we still sit with a machine that is broken and therefore useless. The calls we made to Samsung are supposed to be recorded. We believe that we were not treated fairly by Samsung and request nicely that the powers to be will look into the matter and replace the machine.

We hope this issue will still be resolved quickly and that further action is not required.