RJ
Roger J

1 reviews | Active since Feb 2018

21 May 2026, 16:48

Problem to register newly bought Samsung TV

I used your online chat on Tuesday to enquire re onlne registration for a new tv. Agent (or bot?) Karabo informed that your online registration facilty's "under construction" (possibly meaning being revamped?) and so there is nothing inplace at present for online registrations? I wonder how many Samsung appliances are sold each day with buyers wishing to register them and like me, have preference for **** so via an online facility? There may be other channels for this and I did see Google Search resuLts that informed to do so on-line on the actual tv. It is a smart tv and so i could go that route but I'm not into going internet on it at this time. Karabo informed that I should retain the proof of purchase (naturally!) and present same if ever a claim uder warranty became necessary. I'd be much happier kniwing that have get the unit on record with you right away. What ther other channels with easy access are avaiable for this - maybe an email address? Thanks

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 May 2026, 16:49
Official
Good day  Roger,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK