Problem Device

<p>Good day,</p> <p>I got my phone when I upgraded with Cell C end of January 2016.</p> <p>About 3 weeks ago, it started with its problems:</p> <p>1. No more 4G or 3G reception, only H or H+</p> <p>2. Moslty when you google or use any internet apps (i.e. Instagram, Facebook) it says its offline</p> <p>3. When I dial out, the call mostly cuts out after a few minutes then you cant dial out again - phone must be restarted</p> <p>4. Mostly people cannot get hold of me, phone goes straight to voicemail</p> <p> </p> <p>I've been on the phone with Cell C the past week, and they have changed all settings on the devices, on my side, as well as theirs. Still no luck.</p> <p>They then advised me to go to a Cell C Store to test if it is the device or the sim card. I went to Cell C on Friday 13 May 2016. They took my sim card and inserted in another Samsung Device and they immediately got 4G reception and could browse on the internet without any problems. They then took another sim card and put it in my device and got the same results as I do, No 4G/3G reception, only H or H+ and could not browse either.</p> <p>After establishing with Cell C that it is not the Sim that is faulty, they referred me to the Samsung Store. I went there on Sa****ay morning. The technician who assisted me, said I need to bring proof of purchase, which I am able to obtain from Cell C and that it will take 3 - 15 working days for them to assess the phone.</p> <p>I am willing to hand in my phone as it is less than 6 months old, and must be fixed, but they are not willing to give me a courtesy phone until this one is repaired? Where am I supposed to get another phone if the device is faulty and its not my fault?</p> <p>I need to hand in this phone asap as it needs to get fixed.</p> <p>Please can you assist in getting this processed for my phone to be in working order?</p> <p> </p>