Prize i won not yet recieved

Item: Samsung South Africa
Rating: 1
Author: Kgaugelo M

I was told i won a R1000 takealot voucher on twitter for the #Get2Note competition. It was on 27/09/2019. I have been trying to communicate with them asking when i will receive my prize. I was helped by a friendly consultant on facebook so i can reach them since they wernt responding to my email or dm. They then responded and said they wil courier my prize. Its been a whole month now with no prize. Now they are telling me to call them when i ask

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

05 Nov 2019, 13:10

Good day Kgaugelo

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^LZ

Samsung South Africa's reply05 Nov 2019, 13:10

Official

Good day Kgaugelo

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^LZ

Samsung South Africa's replyOfficial

05 Nov 2019, 13:16

Good day Kgaugelo

Herewith your reference number:

***

SamsungSA:^LZ

Samsung South Africa's reply05 Nov 2019, 13:16

Official

Good day Kgaugelo

Herewith your reference number:

***

SamsungSA:^LZ

Kgaugelo M's updateReviewer Update

05 Nov 2019, 13:33

Thanks il wait. I mean a simple takealot voucher can also be emailed to me. I dont understand why go through all these unnecessary hassles

Kgaugelo M's update05 Nov 2019, 13:33

Reviewer Update

Thanks il wait. I mean a simple takealot voucher can also be emailed to me. I dont understand why go through all these unnecessary hassles