1 reviews | Active since Mar 2021
Price changes
My wife and I went to Samsung in Vodacomworld Midrand today to replace her ****** phone. Staff member 'Romeo' took us through all the products and we decided on the Z flip 7 FE 256 gb at his (repeatedly) quoted price of R15,500. When we decided to conclude the deal, we were informed that the price had gone up by R3,000 to R18,500. This is unacceptable behavior from the Samsung representative. Sure he is paid to quote correct values? He then informed us that his price was for a promotion which had ended. We were unaware of any promotions as he quoted today when we arrived. On the Samsung customer service app I requested assistance from Samsung management and that too fell on deaf ears. People be warned when you go to Samsung - they are not truthful.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
As a consumer this is important to know and include with all purchase considerations. Customer experience and service is of no importance to Samsung and they exonerate themselves from any activity between a Samsung dealer and user.
Sad but from their mouths.
Buyer beware.
As a consumer this is important to know and include with all purchase considerations. Customer experience and service is of no importance to Samsung and they exonerate themselves from any activity between a Samsung dealer and user.
Sad but from their mouths.
Buyer beware.