Prepare for 3 week wait on Galaxy S8 repairs (no parts apparently)

<p>On 10 June 2017, I booked my phone in at the Samsung Pretoria Service Centre at The Grove Mall, to replace the glass back on my phone (accidental damage). It was supposed to take less than a week to get the parts and repair the phone, according to Samsung.</p> <p> </p> <p>It's been two weeks now, with no update or feedback from the Service Centre, with the only update being: "We are still waiting for the parts to arrive". I submitted a complaint via their website and got the standard complaints reply: Thank you for contacting us...., sorry to hear about your experience...., etc. But still not feedback/update.</p> <p> </p> <p>I would like to know how Samsung sell phones in a country but does not make provision for replacement parts. I would understand if the phone was released in the last 2 weeks, but this phone has been available since April 2017 (two months ago).</p> <p>So I would like some assistance on this matter, because if it's going to take more than a month just to wait for parts to arrive, I might as well sell this one get new phone (preferbly not Samsung).</p> <p> </p> <p>This is also a warning to all other Samsung Galaxy S8/S8+ owners out there. If you somehow accidently damage your phone, you will be waiting for a minimum of two weeks (and still counting); just for the parts. Not sure yet how long it takes for the repairs.</p>