Premier Brand my....!!!

My Samsung Note 4 device was handed in on the 05/01/16 with a cracked screen I was told that the device will be ready in 3-5days. I asked the technician why it will take that long cause when I fixed my Note 3 on a previous occasion it took an hour she advised me that they are awaiting on parts.<br> <br> I contacted the Smart Care Centre on numerous occasions all I keep hearing is that they are still awaiting on parts, I spoke to Dorothy the who is in charge of the workshop and asked her if the part must come from China and she said no it must come from JHB. I don't what courier company they are using , its a month and 5 days since I booked in my phone and still no answers!!!!<br> <br> I called the Samsung Call centre on 2 occasions spoke to Tshepo e advised me that someone will get in contact with me, still waiting... I called the call centre again yesterday spoke to an agent she had no answers, she then transferred me to Karabu who assured me that she will call me back by COB 09/02/16 guess what....<br> <br> All I need to know is WHEN CAN I HAVE MY PHONE!!!!!