KL
Kenny L

1 reviews | Active since Jan 2012

27 Sept 2025, 08:04

Premature failure

I shouldn’t even give this brand any star. I have a Samsung 7 series tv that died after 5 years. After doing some research, findings clearly suggest that there is a fault with those tv’s. After hearing me out and 3 escalations later, Samsung refuses to take responsibility. In my home, I only have Samsung appliances, however this brand has failed me hopelessly. I will be selling all my appliances and replace them with a different brand, double door fridge included…

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply27 Sept 2025, 08:05
Official
Good day Kenny
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK
KL
Kenny L's update27 Sept 2025, 10:38
Reviewer Update
Thanks for your reply, however this complaint has been escalated 3 times already. My contact number is ***. What is your turnaround time in this regard?