NP
Nicole P

1 reviews | Active since Mar 2018

17 Mar 2018, 07:21

Pre-order Lies.

On the 3 March 2018 I walk into the Samsung Store in Mall Of The South to preorder the new Galaxy S9+. They ask for a deposit which I pay in cash. I ask when the phone is released and they say 16 March. 16 Marxh comes and I hear nothing from Samsung so I phone to find out. They proceed to tell me they have no stock and that it will only arrive next week sometime but can't tell me when. This is terrible service, how can Samsung itself have no stock. Especially as I had preordered it as per Samsung's instructions. Now I have to wait another week for something I already paid for.This is the second time it has happened to me I had a similar incident last year.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Mar 2018, 11:15
Official

Good day Nicole

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customers division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your VOC reference number: ***

Kind regards
Samsung SA