FA
F A
1 reviews | Active since Jul 2021
07 Jun 2022, 15:27
Pray you won't have to deal with Buy & Get Support Team.
I received an invalid voucher code as part of the Buy & Get Promo, and tried to query it via both email and phone. You'd be lucky to get any response, and when (if) you do get a response, it will be them telling you that they have escalated and will provide feedback. You will never hear from them again, no matter how many follow up requests you send.
The non-existent support is absolutely horrific. Almost a month later, and I'm still waiting for feedback.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
07 Jun 2022, 15:28Good day F A ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply07 Jun 2022, 15:28
Official
Good day F A ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's replyOfficial
07 Jun 2022, 15:42Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply07 Jun 2022, 15:42
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
FA
F A's updateReviewer Update
22 Jun 2022, 09:14This issue is still unresolved. Spoke to a lady by the name of Warda who informed me that Dischem will need to investigate the matter. Said she'll keep me updated but haven't heard from her at all. A call every now and then just to say that she hasn't forgotten about this and that she's still waiting on feedback, will be better than no response at all! Terrible, terrible service.
FA
F A's update22 Jun 2022, 09:14
Reviewer Update
This issue is still unresolved. Spoke to a lady by the name of Warda who informed me that Dischem will need to investigate the matter. Said she'll keep me updated but haven't heard from her at all. A call every now and then just to say that she hasn't forgotten about this and that she's still waiting on feedback, will be better than no response at all! Terrible, terrible service.