GB
Gerhard B

1 reviews | Active since Apr 2015

03 Sept 2019, 19:11

Pour Samsung TV quality

I bought a UA65KS9500K Samsung Tv, at the time the tv cost R65 000 and one of Samsungs flagship TV's. Just over 2 years of use the Backlight started bleeding on the bottom of the TV. Conveniently it happen just as the 2 year warranty was over. I received a estimate of R18 000 to repair my TV.

Clearly Samsung's flagship units are of pour quality, so it would be stupid of me paying R18 000 for the repair just to do it again after another 2 year of use. I am recommending anyone who are interested in purchasing a Samsung TV to rather save your money and purchase one from another leading brand. I have never heard of anyone in my family or friends group that had problem with their TV within the first 5 years, Samsung has become the first company to set this pour quality standard.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply03 Sept 2019, 19:14
Official
 
Good day Gerhard
 
Thank you for raising your query with us. 
 
We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised. 
 
Kind regards, 
The SamsungSA Team:^SS
Samsung South Africa
Samsung South Africa's reply03 Sept 2019, 22:06
Official
Good day

Herewith your reference number:    

 ***


Regards,
SamsungSA:^MC