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Neliswa N
1 reviews | Active since Oct 2022
24 Oct 2022, 20:37
Poorest service ever received
I bought a fridge from Makro which was delivered to me on the 18th of October. The fridge did not work as there was no gas in the fridge. This was confirmed by a technician who inspected it on the 20th of October after I insisted one comes to me within the week. I was told I will receive a new fridge, but today the 24th of October no one at Samsung can tell me when that will be. I have had to throw food away and when I ask for reimbur*****t they asked me for receipts or wait for a manager to authorise who knows when. All I was is my money back and I will buy a fridge from a manufacturer that will be bothered that I haven’t had a fridge for 7 days instead of telling me their turnaround time is 2-5 days.
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Replies (3)
Samsung South Africa's replyOfficial
25 Oct 2022, 07:24Good day, Neliswa,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply25 Oct 2022, 07:24
Official
Good day, Neliswa,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
NN
Neliswa N's updateReviewer Update
25 Oct 2022, 10:13It is now 10am the following day. Samsung has not contacted me. When I phoned earlier this morning. I was told my replacement was rejected. I wonder why? You deliver a dead fridge and refuse to replace it. Please arrange for me to get a refund from Makro and I can another fridge today. It has been 7 days i’m without a fridge.
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Neliswa N's update25 Oct 2022, 10:13
Reviewer Update
It is now 10am the following day. Samsung has not contacted me. When I phoned earlier this morning. I was told my replacement was rejected. I wonder why? You deliver a dead fridge and refuse to replace it. Please arrange for me to get a refund from Makro and I can another fridge today. It has been 7 days i’m without a fridge.
NN
Neliswa N's updateReviewer Update
26 Oct 2022, 11:38So today I get a call from Samsung telling me that my request for compensation has been declined because the issue has been resolved within turnaround time. I still don’t have a fridge and nobody from Makro has phoned me to arrange anything. So how has my issue been resolved? Samsung takes very little accountability and clearly doesn’t care about their customers. This has been the worst decision of my life buying this fridge.
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Neliswa N's update26 Oct 2022, 11:38
Reviewer Update
So today I get a call from Samsung telling me that my request for compensation has been declined because the issue has been resolved within turnaround time. I still don’t have a fridge and nobody from Makro has phoned me to arrange anything. So how has my issue been resolved? Samsung takes very little accountability and clearly doesn’t care about their customers. This has been the worst decision of my life buying this fridge.