RN
Rachel N
1 reviews | Active since Jan 2019
18 Nov 2020, 11:30
Poor work's man ship
On the 17th of August I bought a Samsung A21s, then on the 21 of October the phone went dead just like that. I understand the warranty policy but I am really disappointed that I have a phone that I am still paying for but it is already being repaired, I am really disappointed with the fact that I am still paying for the phone but I am currently struggling with communication because my phone is booked in for 4 weeks. I thought Samsung was one of the best but they have proved me wrong. I will never buy Samsung phone because I will be stuck with a new but skorokoro phone.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
18 Nov 2020, 11:32Good morning Rachel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply18 Nov 2020, 11:32
Official
Good morning Rachel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's replyOfficial
20 Nov 2020, 14:30Good Day Rachel,
Would you happen to have a transaction or Job reference number that we could look into? ^NM
Would you happen to have a transaction or Job reference number that we could look into? ^NM
Samsung South Africa's reply20 Nov 2020, 14:30
Official
Good Day Rachel,
Would you happen to have a transaction or Job reference number that we could look into? ^NM
Would you happen to have a transaction or Job reference number that we could look into? ^NM
Samsung South Africa's replyOfficial
24 Nov 2020, 08:13Good Morning Rachel,
Your concerns have been duly noted.
Your concerns have been duly noted.
We have been in talks with you, and conclusion on this matter has been has been reached.
We greatly appreaciate your continued support
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply24 Nov 2020, 08:13
Official
Good Morning Rachel,
Your concerns have been duly noted.
Your concerns have been duly noted.
We have been in talks with you, and conclusion on this matter has been has been reached.
We greatly appreaciate your continued support
Kind Regards,
Samsung ZA
NM