HS
Heinrich S

1 reviews | Active since Feb 2015

11 Feb 2015, 14:19

Poor workmanship and NO quality testing

I sent in my Samsung Galaxy Note 2014 eddition for a warranty claim on the screen that was faulty, after waiting for 3 weeks with no response or follow up i received my tablet back, only to realize that none of the functions on the front was working (camera, light sensor). I took my tablet back to the Samsung care center in The Kolonade, The technician opened the tablet in front of me and we found that the parts was not even fitted inside my tablet. I find this extremely pathetic, how do they repair a product and send it back without doing proper quality checks. I have been struggling to do business without my tablet and every time I enquir there is no clear answer on how long I have to wait, I am getting impatient as I am losing business and money due to someone elses mistake.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Feb 2015, 16:13
Official
Hello Heinrich.Schiff,

We acknowledge your comments posted on the Hello Peter Consumer Website.

Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.

We have assigned one of our skilled consultants to contact you and offer further assistance.

Kind Regards
Samsung South Africa