CV
Craig V
1 reviews | Active since Mar 2021
14 Jun 2022, 12:48
Poor Workmanship
I bought a Samsung A53 end of March 2022 and the phone is already giving me issues whereas it does not want to switch on and its not evens been 3 months. I went online for assistance and was assist but only to find the representative is in another country but was given a link for assistance in SA which was unsuccessful. I have tried all methods which I was advised off and non is working the is refusing to go on and now i am sitting without a phone which is a huge inconvenience. The adverts of the phone is impressive but to my surprise it seems not to be.
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Replies (3)
Samsung South Africa's replyOfficial
14 Jun 2022, 12:49Good day Craig ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Samsung South Africa's reply14 Jun 2022, 12:49
Official
Good day Craig ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Samsung South Africa's replyOfficial
14 Jun 2022, 13:33Thank you for reaching out to us,
We have sent communication via email to the email address you provided on this post. We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards, SamsungZA:^NM
We have sent communication via email to the email address you provided on this post. We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards, SamsungZA:^NM
Samsung South Africa's reply14 Jun 2022, 13:33
Official
Thank you for reaching out to us,
We have sent communication via email to the email address you provided on this post. We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards, SamsungZA:^NM
We have sent communication via email to the email address you provided on this post. We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards, SamsungZA:^NM
CV
Craig V's updateReviewer Update
29 Jun 2022, 12:49Its been 3 weeks now without a phone and what I cant seem to understand is that is a new phone why do I need to wait for so long and I was not even to be able to be given a loan phone by Patience at your Hatfield branch which did not assist me kindly. Samsung is a well known brand and to be a client to receive such assistance is unacceptable may I please have the CEO to call me or have the email address so I can refer my complaint.
CV
Craig V's update29 Jun 2022, 12:49
Reviewer Update
Its been 3 weeks now without a phone and what I cant seem to understand is that is a new phone why do I need to wait for so long and I was not even to be able to be given a loan phone by Patience at your Hatfield branch which did not assist me kindly. Samsung is a well known brand and to be a client to receive such assistance is unacceptable may I please have the CEO to call me or have the email address so I can refer my complaint.