NL
Nicolene L
1 reviews | Active since Aug 2020
02 May 2022, 18:13
Poor washing machine and brand.
This is the worst service I have ever received, ever time they phone my husband re our washing machine we have to hear they are waiting for the parts feom china. OMS you know the front loader washing machine ecobubble have a problem but you still sell the ******* and then you have the check to tell your clients you're waiting for parts from China.
4 months now and my machine still not working...
I won't recommend anybody to buy this *******.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
02 May 2022, 19:02Good evening Nicolene,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply02 May 2022, 19:02
Official
Good evening Nicolene,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's replyOfficial
03 May 2022, 11:53Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply03 May 2022, 11:53
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM