Poor warranty for a device that cost more then 20k HOW PATHETIC!!!

On 05.02.2021 I took a cellphone contract via Telkom for a Samsung 21+ 5G. Friday 31.12.2021 while making a call my device just died I took it the battery is probably flat however after placing it on changed the device no longer wanted to go on. Yesterday I went to Samsung Tygervalley branch. I had to pay R171 for a quotation they took the device went to the back (me not knowing what they doing with the device) comes back telling me straight up there's phisical damage to the device and I have to pay R4399.00 to get it fixed I CAN MIGHT AS WELL BUY A NEW PHONE!!!! What the HELL??? I said: but this is a new phone, it's 10 months old it's brand new, undropped, unscathed and now I'm told to pay for a new battery and network kit THIS MUST BE A JOKE!!!! Why didn't they take the device and send it back to the manufacturer or doesn't Samsung comes with warranty any longer??? Doesn't Samsung train they people to be a little more sensitive in that sense I mean this phone cost more then 20k. I can't afford a new phone now but when I can this piece of **** will NEVER BE REPLACED with anything SAMSUNG I swear. I loved all my Samsung phones I ever owned but Samsung has spoiled that for me for good. What trash and what trashy service!!!!