CR
CANDY23 Rapetsoa
1 reviews | Active since Oct 2014
11 Jan 2022, 07:39
Poor video quality when sharing via whatsapp.
My Samsung S21 is showing a green line and poor video quality on the screen when I'm sharing the videos via whatsapp and sometimes it doesn't show anything at all, you will just hear the sound but no video picture, I saw a lot of people on you tube complaining about it and posted videos, they are suspecting its something that has to do with the software, please kindly fix this issue ASAP that phone expensive for sure issues.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
11 Jan 2022, 11:40Good day Candy ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply11 Jan 2022, 11:40
Official
Good day Candy ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
11 Jan 2022, 12:08Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The Application isn’t in our own development, we can only house the Application on our devices ,but when it comes to functionality you need to contact the APP developer for help. The issue is not with the phone. The APP will compress the Photo & Video Library to optimize size and bandwidth.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply11 Jan 2022, 12:08
Official
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The Application isn’t in our own development, we can only house the Application on our devices ,but when it comes to functionality you need to contact the APP developer for help. The issue is not with the phone. The APP will compress the Photo & Video Library to optimize size and bandwidth.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM