**** Poor update and customer service

The fact that the UI8 update is practically forced on us samsung users is frustrating. ever since i updated my system, i have had endless issues with my system crashing, i am a mobile gamer on a "budget frienedly" phone, an A24. since the UI7 update, my phone has been overheating while i am gaming, when i have my bluetooth on with just spotify open, my phone overheats and slows down. Samsung's solution? Go and drop 25k on a Z flip or S21 Ultra. how is pushing you rmost expensive phone onto me going to fix my phone? i am constantly losing frames, i have to constantly reboot my phone, and that too is a problem, i have to force reboot the phone because everything is slower than a slug crawling over salt. its ridiculous. "Take it to on of our technicians to see what they can do" is your only other solution. Im honestly considering saving up and moving to Apple. At least i know i won't have there performance issues, where my device is throttling performance because THE UPDATE IS TOO HEAVY FOR MY DEVICE! start considering your low end device users. its pointless you try and hold competition with Apple and your devices are subpar and are of lower quality than theirs. performance wise and system operational wise. its honestly pointless complaining at this point because you aren't going to do anything about it. You simply chase the newer models, and neglect those who cannot afford the newer models, the updates cause the lower devices to become useless and unworthy of using. consider me a lost client. Samsung has officially lost my trust as a consumer.