PN
Paul N

1 reviews | Active since Mar 2009

05 Apr 2017, 10:19

Poor Technical Backup Samsung TV's

<p>Having just bought a 40" Samsung FHD TV I wanted two questions answered namely, 1. How do I use the 4 suppledplastic mounting fixtures to fix the TV to the wall. (no info in the manual) 2. Can the Antenna input socket take an adaptor so that a Y-video cable can be used in this signal input. </p> <p>Firstly I tried their online support, without any success other than fobbing me off to the store where I bought it from, I then tried their phone support who also could not help and advise I send an email to :- ********** Needless to say I have not received a reply, despite sending a follow up message.</p> <p>Pretty shoddy treatment and lack of service, from the top selling TV brand.</p> <p> </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Apr 2017, 17:08
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.