Poor support from Samsung
Took in my Samsung Gear S3 Frontier watch to Samsung for a battery replacement, only to be told that because the watch is older than 5 years Samsung does not stock replacement parts (including batteries) for the watch. In a telephone conversation with their technical support, I was told to keep using the watch until the battery packs up and then to throw it away! Nice customer service Samsung on one of your expensive products. It now makes more economic sense to buy a cheaper smar****ch at 1/6th of the price of a Samsung watch and then to throw it away after 1 year of usage!
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Replies (1)Samsung South Africa's replyOfficial
19 Apr 2023, 10:45Good day AJ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply19 Apr 2023, 10:45
Official
Good day AJ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
