1 reviews | Active since Apr 2016
Poor Support
I purchased a Samsung Gear S2 watch last week as a present for a family member only to discover that it was incompatible with every phone we had available. I purchased a brand new Samsung Galaxy J1 2016 (SM-J120F) phone yesterday from the Vodacom Fourways Mall branch, based on the limited information I was able to obtain on the Internet that indicated that it should be compatible with the watch. Samsung fails and or refuses to provide its customers with a list of which of their devices is compatible with the watch. While making the cash purchase I informed the salesman of the reason for the purchase and was given no indication that I was purchasing the incorrect phone. On arriving home I discovered that the phone I had purchased was also not compatible with the watch. I contacted the manager of the Vodacom branch and explained the situation to him and asked him if I could return the phone and purchase a different device that would be compatible with the watch. He informed me that he could not help and I would instead be required to buy yet another phone. This has been an expensive and frustrating exercise. I will never buy Samsung again.
We have noted your concern, thank you for bringing this matter to our attention. We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention. We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
