BN
Bashan N
1 reviews | Active since Jan 2010
21 Sept 2015, 15:22
Poor SLA levels
I bought a faulty washing machine. I had TM Electronics assess the machine and a exchange was to be done. Few days later I call the call centre and they say awaiting authorisation. Very fustrating deal with Samsung this time around. Ref number ***
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Samsung South Africa's replyOfficial
22 Sept 2015, 08:50Hello bashan,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
kind regards
Samsung SA
Samsung South Africa's reply22 Sept 2015, 08:50
Official
Hello bashan,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
kind regards
Samsung SA