MvdW
Michael van der Walt
1 reviews | Active since Mar 2021
09 Mar 2021, 13:30
Poor servicr
You guys are absolutely pathetic. I have been waiting for my Buds and tag for the past 3 months with no success. After my claim was approved on 03/03/2021. I have spoken to 6 different agents for more than 5 hours on the phone with no resolution. There are no managers to speak to what so ever. The Galaxy s21 ultra is the most disappointing device that I have ever owned!
Can not wait to get rid of all Samsung devices in my home.
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Replies (1)
Samsung South Africa's replyOfficial
09 Mar 2021, 13:32Good Day Michael,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply09 Mar 2021, 13:32
Official
Good Day Michael,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM