nP
natale P
1 reviews | Active since Mar 2012
23 Jun 2025, 10:22
Poor services
Bought a cellphone and had a delivery on the 9th of June 2025. Got 3 different discount codes which I never asked for. It was given to me and it did not work. Was on the phone for ages on end and today I got a random call after I was told 'just too bad' and accepted my fate from Samsung. Had to explain the whole ordeal from scratch. Again they told me sorry, but they will give me 10% discount on my next purchase as now it is way past the 14 days that they could have done something. Samsung, are you for real? Do you really think that I would purchase anything from you again?
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Samsung South Africa's replyOfficial
23 Jun 2025, 10:23Good day Natale
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Jun 2025, 10:23
Official
Good day Natale
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM