GS
George S

1 reviews | Active since Feb 2021

20 Jul 2022, 17:53

Poor service,faulty phone

Your service is **** poor. I got a Samsung A52S a few months back. The phone has gone nuts. Had to reset it a few times where the wifi just doesnt work. Now I have a problem where it says my charging port has moisture. It does not,my phone does not come in contact with any moisture. The phone shows that error and once ore twice a day it goes away for an hour or two then it comes back. I contacted someone through samsung members app. Told them about my problem and asked if they could help. Got told I have to book it in for assesment wich I understand,but the problem is this phone runs my very small bussiness,without this device I can not communicate with any clients,therefor I will lose customers. I told that to the person through samsung members,wich by tbe way take their sweet time to reply back. I asked for a loan device as tbis device is still under warrenty and I cannot be without it even for a day as I will lose potential income. I just got told sorry,we are not able to help you. If this is the type of quality you give for that amount fpr a phone and how you will treat your clients when it is still under warrenty ,I will go back to apple. And I will definitely not recommend Samsung to ANYONE in the future. And yes I know you dont care amd probably will also take your time to come in contact with me,as this is how your customers.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Jul 2022, 08:05
Official
Good day  George ,

 Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NM