Poor service/communication

Hi There,

I have a similar issue. I took my S7 Edge in for a slightly cracked screen in December 2017. To date I have visited the centre 4 times just to be told my phone is still not repaired.

The owner called me to say he will follow up immediately and call me back (3 weeks ago). I'm still waiting to hear from him, I send him mails daily with no response.

What kind of service is this??? I keep being promised that they will make contact with me, now I call the number Samsung gave me and it says the number does not exist.

Absolutely pathetic service. I was told in December that there is a backlog which means my cell will take 2-3 weeks to be repaired. Now it's almost March and still I have no idea what is happening.

Really disgusted, frustrated and outright upset!

Qiyaad