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cleared.edge cleared.edge

1 reviews | Active since Mar 2017

13 Mar 2017, 19:10

POOR SERVICE/ WARRENTY CLAIM

<p>Bought A Samsung trend neo. was delivired to my doorstep. Since day one it had no signal. Tried diffrent sim cards, was doing the same! </p> <p>Thinking it could be a cheap phone, I took it back and they said phone was faulty....</p> <p> </p> <p>...2 weeks later...Engineer report: IMEI validation can be repaired warrenty: Replaced parts on Phone: </p> <p>1*GH82-08744A</p> <p>1*GH96-07430B</p> <p> </p> <p>Recieved phone after 2 weeks. problem not fixed got same problem. </p> <p>New issues phone reboots by iteself.....????? new PBA MAIN and TOUCH SCREEN. so I basicly have an new phone. They said...with same problems! and new problems???</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Mar 2017, 10:58
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA