Poor service to say the least

A month later Iam still waiting for my issue of BUY AND GET promotion to be resolved. Employees from Samsung call me on a regular base asking the same questions I don't know if they are just trying to **** me off or what. JUST TELL ME IS THIS HOING TO BE RESOLVED YES OR NO so I know next time never to look at Samsung products. This is sooo sick Iam even embarrassed for Samsung I thought they had class