RR
Ryan R
1 reviews | Active since May 2013
25 Nov 2022, 12:31
Poor Service Team
i lodged a repair for my TV over 45 days ago with samsung. after harrassing their call centre and technician they came out twice to replace the PC board. The second replacement of the same part was foolish and i advised them not to waste their money attempting the same repair. they insisted and replaced the PC board again. the problem continued. i have called the call centre 6 times trying to get them to come fix the wifi reciever. the problem has been escalated to *** and now i just dont get replies. should have bought another Hisense honestly.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
25 Nov 2022, 12:32Good day Ryan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply25 Nov 2022, 12:32
Official
Good day Ryan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM