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Mohammed M
1 reviews | Active since Aug 2019
12 May 2020, 12:47
Poor service samsung & unilever
Trying to contact Samsung from this morning to find out some stuff on maintenance for my samsumg washing machine. Also contacted unilever linked to samsung. Nobody bothers to return my call.poor service despite covid 19 delays.
Helpful (0)
Replies (8)0
Replies (8)
Samsung South Africa's replyOfficial
12 May 2020, 12:51 Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply12 May 2020, 12:51
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
MM
Mohammed M's updateReviewer Update
12 May 2020, 14:02I needed to find out on maintenance for my Samsung washing machine URGENTLY fromthis morning & even phoned patsy from unilever left messages both to her & yourselves & nobody has even responded. Not on !!!somebody needs to call me NOW OR DONT BOTHER!!
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Mohammed M's update12 May 2020, 14:02
Reviewer Update
I needed to find out on maintenance for my Samsung washing machine URGENTLY fromthis morning & even phoned patsy from unilever left messages both to her & yourselves & nobody has even responded. Not on !!!somebody needs to call me NOW OR DONT BOTHER!!
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Mohammed M's updateReviewer Update
12 May 2020, 16:04Can someone please call me urgently NOW from Samsung
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Mohammed M's update12 May 2020, 16:04
Reviewer Update
Can someone please call me urgently NOW from Samsung
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Mohammed M's updateReviewer Update
13 May 2020, 18:59Absolute ******* service samsung. NOBODY hascalled me back about my washing machine. Including patsy from unilever whose contact we got from Samsung initially!!!!! Samsung did the same thing previously when I had an issue with the machine. NOBODY gives a damn.
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Mohammed M's update13 May 2020, 18:59
Reviewer Update
Absolute ******* service samsung. NOBODY hascalled me back about my washing machine. Including patsy from unilever whose contact we got from Samsung initially!!!!! Samsung did the same thing previously when I had an issue with the machine. NOBODY gives a damn.
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Mohammed M's updateReviewer Update
14 May 2020, 14:33I want a call for goodness sake. 4 damn days &NOTHING!!! Absolutely PATHETIC. Don't send me ref numbers!!!!
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Mohammed M's update14 May 2020, 14:33
Reviewer Update
I want a call for goodness sake. 4 damn days &NOTHING!!! Absolutely PATHETIC. Don't send me ref numbers!!!!
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Mohammed M's updateReviewer Update
17 May 2020, 12:49I STIL WAITING FOR A DAMN SENIOR EXECUTIVE CONSULTANT TO CALL ME!!!!! 6 DAYS NOW. ON FRIDAY A LADY FROM ESCALATIONS PHONED ME KNEW NOTHING ABOUT MY QUERY!! HOW CAN ESCALATIONS CALL ME WHEN A DAMN CUSTOMER SERVICE CONSULTANT IS SUPPOSED TO CALL ME FIRST!!!!! SHE SAID SHE WOULD GET A CONSULTANT TO CALL ME AFTER 5.30 PM ON FRIDAY!!!!! IM STILL WAITING!!!! NOBODY HAS CALLED ME !!!! YOU GUYS ARE PATHETIC AND DISGUSTING!!!!
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Mohammed M's update17 May 2020, 12:49
Reviewer Update
I STIL WAITING FOR A DAMN SENIOR EXECUTIVE CONSULTANT TO CALL ME!!!!! 6 DAYS NOW. ON FRIDAY A LADY FROM ESCALATIONS PHONED ME KNEW NOTHING ABOUT MY QUERY!! HOW CAN ESCALATIONS CALL ME WHEN A DAMN CUSTOMER SERVICE CONSULTANT IS SUPPOSED TO CALL ME FIRST!!!!! SHE SAID SHE WOULD GET A CONSULTANT TO CALL ME AFTER 5.30 PM ON FRIDAY!!!!! IM STILL WAITING!!!! NOBODY HAS CALLED ME !!!! YOU GUYS ARE PATHETIC AND DISGUSTING!!!!
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Mohammed M's updateReviewer Update
21 May 2020, 08:59Please can Shandre or Kasmin from Samsung call me back.
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Mohammed M's update21 May 2020, 08:59
Reviewer Update
Please can Shandre or Kasmin from Samsung call me back.
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Mohammed M's updateReviewer Update
02 Jun 2020, 15:17I am waiting for Yugen Kustafu to call me back about my gesture iro my complaint. Ref ***
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Mohammed M's update02 Jun 2020, 15:17
Reviewer Update
I am waiting for Yugen Kustafu to call me back about my gesture iro my complaint. Ref ***