LB
LOUIS B
1 reviews | Active since Jan 2019
24 Jan 2024, 10:07
Poor service Samsung SA
We have a washing machine that shakes and shuts down when on rinse cycle. Tried service department now since December. Every time they say an agent will phone after hours to do telephonic assesment, but no one ever phones!!!! I am at a point of just throwing it in the street under the first bus passing by and go and buy a Defy or Hi Sense machine with whom I never had any bad experience before. If i could give minus rating i would. Samsung sees me never again for any product!!!! Hallo LG/SKYWORTH/ DEFY / HI SENSE. you now have my and my family and friend's bussines
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
24 Jan 2024, 10:12Good day Louis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply24 Jan 2024, 10:12
Official
Good day Louis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
LB
LOUIS B's updateReviewer Update
24 Jan 2024, 11:52Thank you for doing the effort to reply, but i have learnt my lesson. When i contacted a prvate repairer he confirmed that he is doing a lot of Samsung repairs for the exact same reason i posted on Hellopeter. You guys are losing thousands of rands due to your useless ( to be complimentary) (as i can think of many other descriptions) service helpdesk. So do your thing and i hope you sort it out otherwise your brand will nosedive.
LB
LOUIS B's update24 Jan 2024, 11:52
Reviewer Update
Thank you for doing the effort to reply, but i have learnt my lesson. When i contacted a prvate repairer he confirmed that he is doing a lot of Samsung repairs for the exact same reason i posted on Hellopeter. You guys are losing thousands of rands due to your useless ( to be complimentary) (as i can think of many other descriptions) service helpdesk. So do your thing and i hope you sort it out otherwise your brand will nosedive.