Poor service samsung promotiin dept

This is my 3rd complaint about the same poor service from samsung. All they is make empty promises and dont deliver ... below is my issue of which i recieved a reference number *** and was told my matter is being attended to with urgency i recieved 1 call from samsung and after that is have to follow up holding for more tahn an Hour at times. This is so apthetic to treat the customer that is keeping yr company oppertional. Below is my compalint logged 28 March 22 and all i get is empty promises .... 28 Mar 2022, 12:12 Second Complaint regarding free tablet samsung s21fe promotion This is my second time writing a review and Samsung just responds with a generic reply with no actiin or real feedback. This is really pathetic service we are reciving. I have had no feedback from samsung concerning my complaint. To make matters worse i got delivery of my tablet on friday 25/3/22 and whe i switched it on it required an unlock pattern and no accessories in the box. I called samsung sa customer care to advise them and was asked to send an email of which i did immediately but did not recieve a response from them up to now. I called back again and was transfered to the ESTORE who advised me i have to take the tablet to samsung store they will help me there. I tried calling the promotions departmert and was holding on the line for more than 30 min and got cut off. The only response i recieved is the generic response that samsung sends to all hello peter complaints. Please can this matter recieve the ur