Poor Service - Samsung Business Solutions

<p>We are a business on the East Rand of Johannesburg - and we decided to streamline our office printing systems and have had the unfortunate experience of signing a contract with Samsung.</p> <p>Since the start of the contract we have faced numerous problems with the colour printing station which has resulted in complaints being logged 4 times already and the machine is not even a year old !</p> <p>(Our 10 year old Gestetner is still copying away in the back office with no signs of slowing down...)</p> <p> </p> <p>Problems included it having error messages and stopping working without us being able to reset or get the machine started again - toner that is not available because Samsung could not supply stock (Delay of 2 WEEKS), and a machine, that by their own admission, has problems with recognizing how much toner is left and then simply stops working !</p> <p>When you report this you deal with rude staff and a delay in a technician resolving the problem.</p> <p> </p> <p>If you can't deliver the service then don't advertise that you can - if your machine has a problem with managing toner levels, how much toner (and money) have we wasted unnecessarily ? Then is it not your responsibility to replace this machine with a model that works ?</p> <p>It seems Samsung is facing a product crisis - between cellular phones that catches fire and office machines that do not know how to read what liquid levels their most important component is on, I must be honest it might be time to rather get rid of the machines and move to a brand that seems more reliable like HP or LG that we have had amazing service from ! ( Without problems !) </p> <p> </p>