MM
Mohammed M
1 reviews | Active since Aug 2019
04 Apr 2022, 17:24
Poor service Samsung and cell c
Got a Samsung galaxy A03 CORE on my cell c upgrade. No earphone received!! Charger adapter NOT working!!! Not even a screen saver or cover as a gesture for being a loyal cell c and Samsung customer almost 10 years!!!!Absolutely disgusting service from cell c and Samsung!!+
Helpful (0)
Replies (7)0
Replies (7)
Samsung South Africa's replyOfficial
04 Apr 2022, 17:32Good day Mohammed,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply04 Apr 2022, 17:32
Official
Good day Mohammed,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
04 Apr 2022, 18:55Thank you for posting your comment ,
Samsung ,removed earphones or a charger plug in the box because we wanted to minimise the impact our products have on the environment.
We believe the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Samsung ,removed earphones or a charger plug in the box because we wanted to minimise the impact our products have on the environment.
We believe the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Samsung chargers/ covers are now available at new lower prices.
Thanks again for taking the time to talk to us!
Thanks again for taking the time to talk to us!
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply04 Apr 2022, 18:55
Official
Thank you for posting your comment ,
Samsung ,removed earphones or a charger plug in the box because we wanted to minimise the impact our products have on the environment.
We believe the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Samsung ,removed earphones or a charger plug in the box because we wanted to minimise the impact our products have on the environment.
We believe the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Samsung chargers/ covers are now available at new lower prices.
Thanks again for taking the time to talk to us!
Thanks again for taking the time to talk to us!
Kind Regards,
SamsungZA
NM
MM
Mohammed M's updateReviewer Update
04 Apr 2022, 19:42Stop talking ******* to me ok!!!! I've been with cell c and Samsung almost 10 years now and you telling me about e waste and the environment!!!! I told u my damn phone charger adapter in the pack is NOT WORKING!!!! Do u not understand English!!!! As a courtesy i want a new adapter earphones and a phone cover delivered to me with immediate effect!!!! Get a DAMN MANAGER to call me back now!!!!
MM
Mohammed M's update04 Apr 2022, 19:42
Reviewer Update
Stop talking ******* to me ok!!!! I've been with cell c and Samsung almost 10 years now and you telling me about e waste and the environment!!!! I told u my damn phone charger adapter in the pack is NOT WORKING!!!! Do u not understand English!!!! As a courtesy i want a new adapter earphones and a phone cover delivered to me with immediate effect!!!! Get a DAMN MANAGER to call me back now!!!!
MM
Mohammed M's updateReviewer Update
05 Apr 2022, 17:55No MANAGER up to now has bothered to call me back despite numerous calls to Samsung mobile. This is the kind of ******* service one gets from Samsung!! What next. They gonna say with a contract phone u don't get a battery anymore cos it's harmful to the environment n we must pay for it!!! Absolutely disgusting service and attitude from Samsung
MM
Mohammed M's update05 Apr 2022, 17:55
Reviewer Update
No MANAGER up to now has bothered to call me back despite numerous calls to Samsung mobile. This is the kind of ******* service one gets from Samsung!! What next. They gonna say with a contract phone u don't get a battery anymore cos it's harmful to the environment n we must pay for it!!! Absolutely disgusting service and attitude from Samsung
MM
Mohammed M's updateReviewer Update
06 Apr 2022, 09:04I'm still waiting for a MANAGER to call me back!!!!!
MM
Mohammed M's update06 Apr 2022, 09:04
Reviewer Update
I'm still waiting for a MANAGER to call me back!!!!!
MM
Mohammed M's updateReviewer Update
08 Apr 2022, 09:45No manager has still called me back. Useless pathetic disgusting service from Samsung!!!!!!
MM
Mohammed M's update08 Apr 2022, 09:45
Reviewer Update
No manager has still called me back. Useless pathetic disgusting service from Samsung!!!!!!
MM
Mohammed M's updateReviewer Update
23 Apr 2022, 14:04Up to now no MANAGER at Samsung has bothered to contact me over 3 weeks about my phone!!! Absolutely ******* SERVICE from a so called top brand retailer
MM
Mohammed M's update23 Apr 2022, 14:04
Reviewer Update
Up to now no MANAGER at Samsung has bothered to contact me over 3 weeks about my phone!!! Absolutely ******* SERVICE from a so called top brand retailer