POOR SERVICE SAMSUNG

I am so annoyed with the service received at one of your Samsung stores(Tygervalley mall in Cape town).

On Monday 11 August 17 at 5:45pm I brought in my phone because it needed a software upgrade (as per your consultants). I was assisted by a guy(Tinashe) who informed me that the upgrade takes an hour but my phone’s upgrade will only be done on Tuesday(12/09/17)and was advised that I will be called on Tuesday when the upgrade Is done.

On Wednesday at 12pm I went back to the store after I had not received any phone call as promised, to my surprise they didn’t know where my phone was and was moved from pillar to post. At 5:20pm I went back to the store and still no positive feedback, whilst I was there an area manager(Charlotte ) walked in, the consultant who was assisting me asked the Manager to help me. Her response was and I quote “ No no I am in a hurry sorry” and she left.

Today(14/09/ 17) I phoned and was told my phone was sent to century city. I phoned century city and was told that my phone didn’t only need a software upgrade but needs a new LCD screen because its broken. I know for a fact that my phone’s screen was not broken as per the form completed in tygervalley when I was handing in my phone. Now I am told that I need to pay R2000 .