JC
Joy C
1 reviews | Active since May 2021
26 Apr 2022, 12:45
Poor service regarding promotion claim
I cannot get ahold of the promotions department through both email and the phone. I have been on hold for hours, it has been a couple of weeks now.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
26 Apr 2022, 12:47Good day Joy ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply26 Apr 2022, 12:47
Official
Good day Joy ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
JC
Joy C's updateReviewer Update
26 Apr 2022, 13:00When will you be delivering my promotion claim?
JC
Joy C's update26 Apr 2022, 13:00
Reviewer Update
When will you be delivering my promotion claim?
JC
Joy C's updateReviewer Update
27 Apr 2022, 16:17I have reached out multiple times to the promotions team email and contact number provided. There has been no response to my emails and I am just put on hold with the calls … does not reach anyone.
JC
Joy C's update27 Apr 2022, 16:17
Reviewer Update
I have reached out multiple times to the promotions team email and contact number provided. There has been no response to my emails and I am just put on hold with the calls … does not reach anyone.