Poor Service (Possible ****?)

Good Day,

We purchased one of the Samsung 13 kg washing machines that was on on the Black Friday specials on 23 Nov 2017 from the Gateway Samsung store. We were advised that we would receive delivery of the item possibly within the week otherwise the following week. When we queried about the delivery the following week, we were told the same thing "within the week otherwise next week".

I cannot seem to fathom why Samsung would put items on sale and not have stock or make false claims about the delivery. We are now concerned that perhaps this could have been a "Black Friday" ****. Please can someone from Samsung reply to offer clarity and explain how we would be compensated for having paid for an item and yet did not receive it. The receipt number obtained is ********** .

Kind Regards.