poor service, poor communication and slow

Sent my phone for repairs end November. i was told would take 1.5 - 2 weeks to fix and they would contact me, they never did. I contacted them and they said they are waiting for parts still. Confused, i asked where are the parts coming from as i thought its locally sourced. their response was " its coming from Joburg". frustrated i asked if they would track the parts and see where it is now, they agreed and said they would get back to me. its 2 Weeks later know and they have stopped answering their calls. I call daily, at least 2 calls after each other and every 2 hours. the phone just rings, and i can hear that eventually someone pics up the phone and immediately hang up the phone again.

This is poor Samsung, i like your phones but if this is the way you treat your customers my next phone will definitely not be with you. very very poor service.